(CNN Newsource) – Travelers were alarmed and confused after receiving emails Thursday from Frontier telling them that their flights were canceled.
It couldn’t have come at a worse time with the busy Thanksgiving travel week approaching.
The message directed travelers to call Frontier’s rebooking hotline to speak with an agent.
Customers immediately started calling the customer service number, but some said they got no answer.
The airline eventually sent a Tweet apologizing, saying the incident was a technical problem and the email was sent in error.
Frontier urged customers to check for confirmation of their flight online.