We ask local dispatchers: ‘What do you like most about your job?’

Local News

Dispatchers at the Trumbull County 911 Center answer more than 80,000 calls each year

HOWLAND, Ohio (WKBN) – It’s National Public Safety Telecommunications Week, a week meant to honor and recognize 911 dispatchers for the work that they do.

Dispatchers at the Trumbull County 911 Center on Howland-Wilson Road spoke about why they love their work.

“You never know what kind of situation’s gonna be on the other end of the phone,” said Beezer Matkovich.

Answering a call for help is not an easy job.

“I probably handled everything from shots fired to mothers calling because their babies aren’t breathing to overdoses to all kinds of stuff,” said Kelly Bryant.

But these people are the calm voices on the other end of the phone during what could be someone’s worst day.

“There is a lot of good and sometimes some bad but the good usually outweighs the bad,” said Jim Richmond.

So far this year, the dispatchers at the Trumbull County 911 Center have answered close to 20,000 911 calls and more than 63,000 non-emergencies.

“I want to treat the person on the phone the way I would want my mom treated if my mom was to call 911 and need help,” Matkovich said.

And although it can be hard at times.

“It has its ups and downs. Some days they’re not bad calls, other days you go home wondering why you want to do this job,” Bryant said.

Their willingness to help keeps them going.

“The best part of my job is just being able to help the public,” Richmond said.

And rest assured, they’ll be there to answer the phone when you need them most.

“You got a room full of people who are individuals in and amongst themselves but we come together as a well-oiled team to work together, which is something that is absolutely awesome to see and be a part of,” Matkovich said.

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